Frequently Asked Questions
All residential and commercial locations in the Town of Queen Creek with an active alarm system are required by Ordinance to have an alarm permit.
Please complete the online registration form
You may also contact the Queen Creek PD Alarm Program:
Monday - Friday 9am - 5pm MST
(888) 865-9770
Commercial / Residential Permit Registration Fee: $0
Commercial / Residential Annual Permit renewal Fee: $0
Once permitted, the alarm location will renew automatically with no fee.
The alarm ordinance is posted online on this website - ORDINANCE 559-14
"False alarm" means the activation of an alarm system through mechanical failure, accident, malfunction, misuse, or the negligence of either the alarm user, operator or agent, or any of their employees or agents. False alarms shall not include alarms caused by acts of God, the malfunction of telephone or electrical lines, circuits or other causes which are beyond the control of the alarm user, operator or agent.
False alarms are accumulated within a rolling 365 day period and the fees are as follows:
| Number of False Alarms | Registered | Unregistered |
|---|---|---|
| 1 | $0 | $0 |
| 2 | $0 | $50 |
| 3 | $50 | $100 |
| 4 | $100 | $150 |
| 5 | $150 | $200 |
| 6 | $200 | $250 |
| 7 | $250 | $300 |
| 8 | $300 | $350 |
| 9 | $350 | $400 |
| 10 and above | $400 | $400 |
A false alarm is defined in the ordinance as the activation of an alarm system when, upon observation by law enforcement, there is no evidence of unauthorized entry, robbery, or other such crime attempted in or on the premises.
- Encourages the proper maintenance of alarm systems
- Reduces the number of false alarms
- Deploys Police Department resources in a more effective manner
- Decreases the potential danger created by false alarms for responding officers—and anyone the officers find at your premises
APPEALING A FALSE ALARM RESPONSE CHARGE
*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)
*Submit via email using the Contact Us page.
*Be sure to include Permit License #, alarm location address, and incident date(s) in question.
*Submit within thirty (30) calendar days of the notice imposing the charge.
Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user. Queen Creek PD Alarm Program Website
Queen Creek PD - Alarm Program
PO Box 1923
Queen Creek, AZ 85142
If the premises at which an Alarm System is maintained transfers possession, the person taking possession of the property shall file a registration form for an Alarm Permit within thirty (30) days of taking possession of the property.
Alarm Permits are not transferable and are distinctly held by an identified Alarm User.
Please contact us via email and let us know the date alarm service was cancelled and with which alarm company.